Returns & Refunds

Returns and refunds

Publish a policy that accurately reflects your products, order process and applicable UK consumer law. Made-to-measure goods can be subject to different cancellation rules from standard goods; obtain appropriate legal advice before finalising the policy.

Include

• How customers contact you about a return or problem.
• How damaged, faulty or incorrect orders are handled.
• Applicable cancellation rights and any made-to-measure exceptions.
• Return shipping arrangements and refund processing times.

This placeholder is not legal advice and must be replaced before launch.